Address: Calle 90 No. 11-13

Announcements & Policies

ILLEGAL TRAFFIC OF FLORA, FAUNA AND CULTURAL GOODS PREVENTION POLICY

The guest commits itself not to support or practice illegal commerce of cultural goods, nor to take immoral advantage of renewable natural resources and traffic of flora and fauna, according to the current Colombian legislation.

COMMERCIAL SEXUAL EXPLOITATION OF CHILDREN (CSEC) PREVENTION POLICY

The guest is aware that in development of what is arranged in article 17 of law 679 of 2001 in which the statute is issued to prevent and counteract the commercial sexual exploitation of child. -The hotel warns the guest that exploitation and abuse of minors in the country are punished in a penal and civil way according to the current legal dispositions.

UNDERAGE WITH PARENTS POLICY

If you are coming with minors (own children) you have to present their identification document, Civil Registration, Identity Card and the minor's passport, at Check-in

MINOR ADMISSION WITH PARENTS POLICY

If you come with a minor (children) you must present their identity document at the Check in moment. A civil register is accepted, identity card or the minors passport

AUTHORIZED MINOR REGISTRATION WITH THIRD PARTIES

If you come with minors who are not your kids don´t forget to fill in the form Authorization Form: Minors with Third Party and present it at the Check in moment. .

EARLY CHECK IN POLICY, LATE CHECKOUT POLICY AND EARLY DEPARTURE POLICY

Early Check-In ( Before 3:00 pm ) or late Check-Out ( After 12:00 M ), are considered special requests by the Hotel, and are subject to room availability, therefore, an advance written notice should be approved by the Hotel Manager. Early Check Outmust be notified to the front desk minimum of 24 hours in advance or charges will be applied at full rate according to the initial reservation.

EARLY CHECK IN POLICY, LATE CHECKOUT POLICY AND EARLY DEPARTURE POLICY

Anticipated arrival, (before 3:00 P.M.), or late exit (after 12:00 P.M.), are subject to availability and could incur in additional costs. Every anticipated exit must be informed in reception with minimum 24 hours in advance or else the value of the night will be charged according to the initial reservation.

POLICY VAT EXEMPT

The foreigner resident abroad must certify its condition by presenting their original passport; Andean or Mercosur card confirming its migratory status with the current stamp of Entry Permit and Stay PIP-3, o PIP-5, o PIP-6, o PIP-10; or the current Temporal Visa TP-7, o TP-11, o TP-12; depending on the resident´s abroad motive to enter the country without the intention of establishing within the country. All of this according to decree 1067 of 2015, modified with decree 1743 of 2015, resolution 5512 of 2015 form the Ministry of Exterior Relations and other rules that modify, add or substitute them.

RATES CONFIRMED IN USD

The hotel can change the confirmed rates in American dollars to the country´s currency according to the type of change the hotel uses and it is subject to the fluctuations of the exchange market. The charges to the credit card are subject to additional currency conversions made by banks or franchises that are not under control of the hotel and could impact in the charged amount to the credit card.

DAMAGES POLICY DAMAGES

In case of loss or total/partial damage of goods from the hotel because of attributable causes from the guest or their companion, the mentioned before will recognize the price determined by the hotel, plus 50% as a fine or penalty. t.

PET POLICY PETS

Pets are not allowed in the hotel, unless it is required for the quality guidance of their owners (guide dog).

SMOKING POLICY

The hotel is 100% free of tobacco smoke, due to law 1335 of 2009 article 19 smoking is not permitted within the room or in public areas. The non-compliance of this law could incur in additional charges to deodorize the room and will be reflected on your bill.

REGISTRO NACIONAL DE TURISMO

Registro Nacional de Turismo- Registro No 31376